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Useful information for people with special needs and their carers can be found on the hertsdirect website at www.hertsdirect.org/disability.
Hertfordshire County Council also runs the Disability Information
Telephone: Monday to Friday from 10am to 3pm on
01438 737444 or 01923 471444
Textphone: Monday to Friday from 10am to 3pm on
01438 737359 or 01923 471379
Disability Information Bureau
PO Box 153
Unfortunately, at the time of posting, the layout of Hatfield railway station is not very friendly for people requiring wheelchair access, as access to the platform for trains from London or heading north is only via an overhead walkway without a lift (plans to improve access in 2010 were announced but the situation remains unchanged). Help can be arranged in advance – the train operating company currently holding the franchise is First Capital Connect.